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Calculate Your AQM ROI
Currency
USD
EUR
GBP
Number of concurrent agents *
agents
Please enter a number greater than 50
Open hours per day *
hours per day
Open days per week *
days por week
% agent churn *
%
Typical agent churn rates range from 30% to 45% annually.
Average hourly supervisor pay (fully loaded) *
$
Number of supervisors performing QA *
Avg cost to hire and train a new agent *
$
This will commonly be around $10,000.
% of churned headcount typically backfilled *
%
Some companies do not re-hire for every vacated agent position. This data impacts the cost of re-hiring agents in the model, thus the cost of churn. The lower the number you enter here, the more conservative the ROI projection will be.
Number of hours per week supervisors spend manually evaluating and coaching agents *
Percentage point reduction in supervisor hours spent manually evaluating and coaching agents. *
%
For example, if your team is spending 8 hours per week today, and you expect this to reduce to 4 hours per week with AQM, this should be 50%.
Percentage Point Reduction in churn *
%
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