Calculate Your Automated Quality Management Savings

Automated quality management is designed to give your team back valuable time to focus on revenue generating activities. Instead of spending hours manually listening to and scoring a random sample of interactions, your team can now focus on real-time coaching, implementing operational improvements, and looking for new opportunities for automation. So you should view the hard dollar savings in this ROI calculator as labor costs that can be re-deployed to more revenue generating activities.

What’s more, your evaluations become more nuanced and valuable to agents interested in strengthening their skills. Instead of measuring basic skills like ‘did they greet the customer,’ with a Gen-AI based AQM solution you can measure how well the agent establishes rapport with the customer and whether trust is being built. This more nuanced approach better reflects the skills that really matter to customers and agents alike.

Just provide a few basic data points to see the impact AQM can have on your business.